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When placing an online order from the Bookstore, please keep in mind that sizing availability is not 100% up to date, as much as we try to keep up. Also, you will receive an email letting you know when your item will be available for pick up. If you want to inquire about availability prior to making a purchase, please send us an email at westernvolunteer@gmail.com. All refunds are made by check, as stated en the e-commerce site.